Email us
The fastest way to reach us is support@productionathorizon.com. Please include:
- The email address on your Horizon Ops account.
- Whether you're using the web app, iPhone, or Android.
- The job number you were on when the issue happened (if any).
- A short description of what you expected to happen.
- A screenshot, if you can grab one.
Common questions
- How do I get a Horizon Ops account?
- Your company's administrator creates accounts. Ask whoever runs the office side of Horizon Ops at your company to send you an invite — you'll get a magic-link email to sign in.
- I'm not getting push notifications on my phone.
- Open the mobile app, sign in, then check your phone's Settings → Notifications → Horizon Ops My Day and make sure notifications are allowed. If they are, sign out and back in to re-register your device. If you still don't get pushes, email us with the email address on your account.
- My photo upload failed.
- Most failed uploads are weak cell signal on the jobsite. Re-open the task or issue when you're back on Wi-Fi and try again. The original photo is still in your phone's camera roll. If the failure repeats on a strong connection, send us the task or issue ID and we'll dig in.
- How do I delete my account?
- Email us at support@productionathorizon.com from the address on your account. We'll confirm and remove your personal data within 30 days.
Status & outages
If the app is down, your office admin will usually hear from us first. You can also email support@productionathorizon.com and we'll confirm whether the issue is on our side.